FAQ's
What is this? +
This is our way of showing our appreciation. You'll earn points for activities like referrals and purchases. Use them for discounts — the more you collect the more you save.
Who can join? +
Anyone with an AEA Shop account is automatically enrolled.
How do I view my point balance? +
Your point balance is visible on every page once you're logged in.
How do I redeem my points? +
Go to the Rewards page and select "Redeem Points". Choose a reward and apply it at checkout.
Is there a limit to the points I can earn? +
No. Go ahead and earn as many as you can!
What do "approved", "pending" and "cancelled" mean? +
Approved: Ready to redeem immediately.
Pending: Being verified — applies to purchases and referrals.
Cancelled: Not added, e.g. if a purchase was cancelled.
Pending: Being verified — applies to purchases and referrals.
Cancelled: Not added, e.g. if a purchase was cancelled.
What if a referred friend cancels their order? +
Your pending points will become cancelled and removed from your account.
Why did my balance go down? +
You, or someone you referred, cancelled or returned a purchase.
I completed an activity but didn't earn points! +
It can sometimes take a few minutes to process your activity and award points.
Can I use points during checkout? +
Yes, but you must be logged in. Redeem your points for a voucher in your dashboard, then apply it at checkout.
What if I return a purchase after redeeming points? +
Once points have been used they will not be re-issued.
How do I leave the program? +
Contact us and ask to be unenrolled. You will lose any points accrued.
What if I leave and rejoin later? +
Just contact us and we'll re-enrol you. Your point total will start from zero.
Where can I report a problem or give feedback? +
Please use our contact page.